Case in Point

Hello everyone.  Per my previous post on 1/21 in regard to hosting and domains I have a client who called me on Monday with the problem I was talking about in my post.  Actually it was my brother who owns two businesses. Here is what happened.  He set up a website for one of his businesses over 6 years ago.  I didn't design or help him with that website.  This is the smaller of the two businesses he owns so he doesn't really work on it day to day and never paid attention to the website or the email accounts tied to the website.  The company that put up the website for him handled the hosting and email set-up.  He called me on Monday asking me for his email password to get into his "squirrel mail" (a webmail platform). He apparently forgot that I didn't set up the website/email for that business.  When I told him he needed to track down the website hosting provider who put up his website he didn't seem to know who to call, or even remember the name of the company that did it.  I am sure he finally hunted down the website designers and got the information he needed